Today the skill that we are going
to learn is Communication Skills. Let us ask a question first from ourselves,
what do we mean by communication skills? The first answer that comes to our
minds is the way of expressing your feelings or the way of saying what you want
to say. Well this is the half definition.
Definition of Communication Skills:
The first thing that should be
clear in our minds is that communication is a two way process. The definition presented
above, only highlights the sending. So the complete definition of communication
will be sending or receiving of information or message is called communication.
In the same way communication
skills can be defined as, the skills with the help of which we can perform the
process of communication in a perfect way are called communication skills.
Misconception:
Well there is a big misconception
about the communication skills in many parts of the world. Communication skills
are thought to be good if your English is good. Well that certainly is not the
case. What if you land in Saudi Arabia and then speak good English? All goes
waste because they can’t understand English and so communication skills are
zero.
Ways to Communicate:
Communication is interaction with
people in a better way. This interaction can be of three different types.
·
Writing
·
Oral
·
Kinesics (body language)
Parts of Communication:
Communication can be divided into
4 main parts.
·
Source
·
Sensor
·
Message/Information
·
Response
Attention:
When communicating it is better
to make the person intended to receive the information or message attentive. The
receiver on the other hand should know when to be attentive and what sensory
organ should be made sharp.
We can give examples about attention.
·
If a teacher says in class to be attentive then
the students should instantly sharpen their sense of hearing and seeing.
·
When asked about how the food tastes we should
instantly sharpen our sense of taste.
·
If a person asks, ‘hey do you smell anything
burning?’, then instantly our sense of smell should go up.
·
Similarly when asked about the hotness or
coldness of a thing then our sense of touch should be attentive.
These examples clearly state that
being attentive and making our senses attentive is one of the most important parts
of communicating in a better way. A good communicator is a one who knows which
sensory organ to sharpen and at which time.
Losses When Communicating:
Many problems arise when we
communicate with other persons. These problems can totally change the shape of
a communication e.g. if we are sending a circle then these problems may change
the shape to be a square.
These problems are called losses.
Losses can be of many types like noises, not being attentive etc. But the main
reason for losses is the noises that are produced when communication process is
in progress.
So now let’s talk about noises
that occur during the communication process.
External Noise:
These
are the noises that can be heard by both the source and the receiver/sensor and
which disrupts the communication between them.
Internal Noise:
Internal noise is the noise that is present at the receiver and which
disturbs the interpretation of the communication at the receiver.
Well what can be done to avoid
the wrong interpretation of the information/messages is very important. This
thing will be discussed in the second part of this skill.
Stay connected to read the second
part.
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